MANAGEMENT INFORMATION SYSTEM
A management information system (MIS) is a subset of the overall
internal control of a business covering the application of people, documents,
technologies, and procedures by management accountants to solve business
problems such as costing a product, service or a business-wide strategy.
Management information systems are distinct from regular information
systems in that they are used to analyze other information systems applied in
operational activities in the organization. Academically, the term is
commonly used to refer to the group of information management methods
tied to the automation or support of human decision making, e.g. Decision
Support Systems, Expert systems, and Executive information systems.
MIS should be designed to achieve the following goals:
• Enhance communication among employees.
• Deliver complex material throughout the institution.
• Provide an objective system for recording and aggregating information.
• Reduce expenses related to labor-intensive manual activities.
• Support the organization's strategic goals and direction.
It consists of following sub systems:
•Executive Support Systems (ESS)
•Management Information Systems (MIS)
•Decision Support Systems (DSS)
•Knowledge Work Systems (KWS)
•Office Automation Systems (OAS)
•Transaction Processing Systems (TPS)
INFORMATION SYSTEM IN HDFC
Information technology can be a strategic tool in making HDFC more
efficient and effective. HDFC can reach more people in more efficient way
by implementing right management information system. IT creates an
evolution in whole world in every business and so in banking
system. Now in HDFC with the help of INFORMATION
SYSTEM the daily transactions are recorded in branch computers
and these branch computers are then connected to the main head
office server so in this way they keep their daily process update on
daily basis. In fact, IS makes whole process much more quick,
simple and reliable. Due to IS employees can easily connect with
other branches, customer service get improved, online banking
emerged and lot of others benefits.
MAIN SERVICES:
Consumer Banking:
HDFC provide Mortgages, Credit Cards, Personal Loans, Auto
Loans, Islamic Banking, and Wealth Management products. In
order to maximize customer convenience, they offer 24-hour
Phone Banking, e-Statements, SMS Banking, ATM Cards and
VISA Debit Cards, as well as Online Banking and state of the art
branches.
Wholesale Banking:
Wholesale banking provides Transactional banking, Debt Capital
Markets, Corporate Finance, Derivatives & Fx Options,
Commodity Finance and deposit products.
Application Software :-
Following application software’s are used in our
organization and functioning of our information system;
1.General application software:
Microsoft Office
NOD32 Anti-Virus
Adobe Reader
Database management software
Integrated software : CLARIS , LOTUS
2 .Specific application software :
HR software called “ ATLAS “
Accounting software called “TALLY”
Marketing software called “ CALLPAN “
Financial software called “SPSS”
System Software :-
Following application software’s are used in our
organization and functioning of our information system;
•Operating System (Windows XP and Linux) for PC’s.
USED FOR :
Multi tasking
Multi processing
•
Windows 2003 server for mainframes.
Hardware Resources:-
Following hardware resources are required for the
functionality of IS :
Personal computers
Canon Document Scanners
HP Printers
Networking cards
Management information system
Relationship of MIS with TPS:
MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. In case of our organization the TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.
Diagram