MIS in HDFC Bank

MANAGEMENT INFORMATION SYSTEM

A management information system (MIS) is a subset of the overall

internal control of a business covering the application of people, documents,

technologies, and procedures by management accountants to solve business

problems such as costing a product, service or a business-wide strategy.

Management information systems are distinct from regular information

systems in that they are used to analyze other information systems applied in

operational activities in the organization. Academically, the term is

commonly used to refer to the group of information management methods

tied to the automation or support of human decision making, e.g. Decision

Support Systems, Expert systems, and Executive information systems.

MIS should be designed to achieve the following goals:

• Enhance communication among employees.

• Deliver complex material throughout the institution.

• Provide an objective system for recording and aggregating information.

• Reduce expenses related to labor-intensive manual activities.

• Support the organization's strategic goals and direction.

It consists of following sub systems:

•Executive Support Systems (ESS)

•Management Information Systems (MIS)

•Decision Support Systems (DSS)

•Knowledge Work Systems (KWS)

•Office Automation Systems (OAS)

•Transaction Processing Systems (TPS)

INFORMATION SYSTEM IN HDFC

Information technology can be a strategic tool in making HDFC more

efficient and effective. HDFC can reach more people in more efficient way

by implementing right management information system. IT creates an

evolution in whole world in every business and so in banking

system. Now in HDFC with the help of INFORMATION

SYSTEM the daily transactions are recorded in branch computers

and these branch computers are then connected to the main head

office server so in this way they keep their daily process update on

daily basis. In fact, IS makes whole process much more quick,

simple and reliable. Due to IS employees can easily connect with

other branches, customer service get improved, online banking

emerged and lot of others benefits.

MAIN SERVICES:

Consumer Banking:

HDFC provide Mortgages, Credit Cards, Personal Loans, Auto

Loans, Islamic Banking, and Wealth Management products. In

order to maximize customer convenience, they offer 24-hour

Phone Banking, e-Statements, SMS Banking, ATM Cards and

VISA Debit Cards, as well as Online Banking and state of the art

branches.

Wholesale Banking:

Wholesale banking provides Transactional banking, Debt Capital

Markets, Corporate Finance, Derivatives & Fx Options,

Commodity Finance and deposit products.

Application Software :-

Following application software’s are used in our

organization and functioning of our information system;

1.General application software:

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

Database management software

Integrated software : CLARIS , LOTUS

2 .Specific application software :

HR software called “ ATLAS “

Accounting software called “TALLY”

Marketing software called “ CALLPAN “

Financial software called “SPSS”

System Software :-

Following application software’s are used in our

organization and functioning of our information system;

•Operating System (Windows XP and Linux) for PC’s.

USED FOR :

Multi tasking

Multi processing

•

Windows 2003 server for mainframes.

Hardware Resources:-

Following hardware resources are required for the

functionality of IS :

Personal computers

Canon Document Scanners

HP Printers

Networking cards

Management information system

Relationship of MIS with TPS:

MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. In case of our organization the TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

Diagram